Digital is changing the services market place – and procurement and sourcing teams need to understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s value driver of outsourcing. In addition to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions and RPA is the big question: How do you buy it? In parts and components? Layers and bundles? Whole box?
In this session, you will:
- Understand how the new digital approaches are changing the way enterprises are consuming BPO services and providers are delivering them
- Learn how others are buying their digital “platform of platforms” to create new value propositions, including improved process efficiency, user experiences, and business outcomes
- Acquire insight on the changing vendor landscape informed by our latest research on vendors and market offerings
Categories: 2019 March - Midwestern, SIGnature Event
SRC Type: Disruptive Digitization, Information Technology Outsourcing (ITO), Outsourcing