You can select a frontline service provider and sign an innovative, iron-clad, risk sharing contract and still not achieve successful results from your IT Outsourcing partnership. Outsourcing relationships are not easy, but how do you make sure that they are successful? During this session, Nearshore service providers will have an open conversation with their clients to discuss the common pitfalls they have faced as vendors and the approaches they have followed to solve them. Can LatAm engagements be different from others? What do you do when a culture clash occurs between the client and the service provider?
Topics in this session included:
- What makes an outsourcer/client relationship successful
- How to earn trust and foster realistic expectations
- Best practices for successful LatAm implementations
Categories: 2015 Spring - Amelia Island, Summit Presentations
SRC Type: Nearshoring, Outsourcing