“Gone are the days of relying only on labor arbitrage, functional consolidation, and lean process models to deliver on processes reengineering and efficiencies. Today, organizations across the board are shifting away from processes based on low-cost labor and offshoring and instead virtualizing that labor through a form of digital labor called robotic process automation (RPA).1
RPA leverages technologies such as rules engines, workflow, and screen scraping that—when combined— are able to replicate rudimentary “swivel-chair” activities that don’t require much knowledge or insight, such as cutting and pasting data from one system to another.
Although less sophisticated than other types of artificial intelligence, intelligent automation, and digital labor technologies, RPA still promises to deliver immense value to organizations. Using RPA to automate transactional activities improves accuracy, efficiency, and speed of critical business processes while also freeing up people to focus on more strategic work and driving greater job satisfaction…”
Contributors: KPMGCategories: SIG U Resource, Whitepaper
SRC Type: Disruptive Digitization, Robotic Process Automation (RPA)