This paper presents how ITIL has evolved with the changing needs of sourcing. It includes how multi-sourcing brings its own set of challenges that need the antidote of a Service Integrator, and hence realization of benefits and performance-based service management will be the next focus of ITIL. This paper also outlines the basic constructs of setting up the service integrator, a mature sourcing governance and a value chain between business demand and IT supply.

Contributors: Tata Consultancy Services
Categories: Whitepaper
SRC Type: Category Specific, Facilities Mgmt, Information Technology Outsourcing (ITO), Outsourcing