The session provided insights into how companies planning a new managed services outsourcing adventure can structure their initiative to maximize value and mitigate risks. Presenters reviewed how expectations, services and millennial environments have contributed to an evolved playbook to ensure the transition of services results in efficiency and effectiveness. This session covered how to define success, outline a new set of expectations for program management and make financial considerations. Presenters also discussed services and partners, a new tool paradigm and the Scrumban methodology. This was a must-attend session for anyone interested in matching tactics and strategy to achieve managed services goals.
Topics covered in this session included:
- How to design a new managed services partnership
- How service providers can effectively work together
- The merging of Infrastructure and Applications services
- New framework alternatives
Categories: 2016 Fall - Carlsbad, Summit Presentations
SRC Type: Outsourcing, Procurement Operations, Procurement Outsourcing / Transformation, Shared Services, Sourcing Management