For years, procurement has fought internal process battles on multiple fronts – not the least of which is getting people to initiate their purchases in the ‘right’ way. A combination of confusion, inconvenience, and habit have prevented this first moment of engagement between procurement and the business from being a positive experience. To make matters worse, procurement’s internal brand is often based on this poor experience, disregarding the wide range of other valuable activities they carry out. If procurement wants to be perceived as a strategic partner to the business, the distributed buyer experience has to be improved. Since most procurement organizations aren’t expecting a surge in headcount anytime soon, advancements in digital solutions will likely hold the key. In this paper, we will consider the importance of the intake-to-procure experience, why and how it is so problematic in most companies today, and what procurement can do to make the intake experience frictionless – improving their internal brand in the process.

Contributors: ZIP
Categories: Whitepaper
SRC Type: Disruptive Digitization, eSourcing and Tools, Procurement Operations