With changes in technology and workforce, some components of back office operations are becoming less efficient and more dysfunctional. Departmental lines are redrawn and efficiency is at risk as technical systems are the last to be upgraded. The result is more workload on the back office workforce, which is already less equipped. Drawing on client experiences, the presenters discussed the trends that are changing the back-office operations and how organizations need to adjust and fine-tune the processes, people and technologies to stay competitive.
Topics covered in this session included:
- The impact of disruptive technology on your office and facilities services and what actions can be taken to minimize the damage
- The strategies, process changes and technology needed to reduce costs and synchronize the labor intensive support functions with digital business
- The new organizational and procurement model needed to reduce labor costs of corporate services
- Innovative approaches some organizations are taking in order to get more value out of their sourced non-employee labor
Categories: 2016 Fall - Carlsbad, Summit Presentations
SRC Type: Business Process Outsourcing (BPO), Outsourcing