Enterprises are increasingly turning to technology to power personalized, scalable, and sustainable experiences. Technology’s increased role in orchestrating scalable and personalized experiences has elevated the role of IT service providers in the space.

In this research, we present an assessment of 16 IT service providers featured on the Interactive Experience (IX) Services PEAK Matrix®, a comprehensive matrix that evaluates and categorizes providers in terms of their capabilities. The assessment focuses on the integrated capabilities that these IT service providers offer to the experience ecosystem.

Contributors: Everest Group
Categories: Industry Articles, Whitepaper
SRC Type: All Procurement Operations, Benchmarking and Analysis, Disruptive Digitization, Procurement Operations