“Digital transformation has become a necessity for firms to survive in this era of disruptive business models and rapidly changing markets. Undoubtedly, Service Delivery Automation (SDA) solutions such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) can play a significant role to enable this transformation and create value for enterprises. Until recently, most of the automation projects at enterprises have been majorly done in silos, confined to task-level automation, and targeted at achieving some short-term tactical benefits. However, enterprises arenow exploring to go beyond such task-level automation anddevelop digitalcapabilities for achieving targeted business outcomes. The key is to understand the multitude of applications of automation technologies and leverage them to create distinctive digital capabilities. The purpose of this study is to help enterprises widen their perspectives on automation technologies and solutions. It also aims to provide an understanding of their applications in building a smart digital workforce that can help organizations achieve strategic business outcomes…” 

Contributors: Everest Group
Categories: Industry Articles, SIG U Resource
SRC Type: Artificial Intelligence, Disruptive Digitization, Robotic Process Automation (RPA)