Robotic process automation (RPA) has rapidly moved to the top of the business services agenda, driven by unprecedented savings potential and other benefits. The potential to realize immediate savings within a narrow scope makes it tempting to focus on such individual opportunities. However, business services organizations can drive even greater long-term value by carefully positioning RPA to support broader transformation of end-to-end transactional processes. Individual tasks of such processes may be fully automated with RPA, eliminating 100% of labor and up to 90% of cost. The total efficiency improvement achievable through holistic transformation using RPA across end-toend transactional process can add up to 50% to 75% of baseline cost.
This paper outlines six steps that can set a fast but successful course for integrating RPA into business services operations:
• Think “transformation” before thinking tools
• Define automation objectives
• Identify areas of high potential
• Establish the right governance
• Plan for transformation
• Conduct a proof of concept or pilot
Categories: SIG U Resource, Whitepaper
SRC Type: Disruptive Digitization