Boeing | Alsbridge

Organizations typically benchmark only when required, and usually to verify contract competitiveness or to audit for viability in outsourcing a particular category or service. However, the continued focus on cost, service and quality means that organizations should transform benchmarking into a critical step in performance management programs, thereby fostering a sustainable competitive advantage. The presenters will describe how programmatic benchmarking can support procurement, vendor management and service delivery, with particular insights from Boeing who has taken benchmarking to a new level in managing its in-house and external service providers. Topics for discussion: when and what to benchmark, how to use the benchmark clause, how to negotiate with benchmark data and how to ensure a sustainable relationship with the service providers. The scope will include IT infrastructure, Applications Development, Network Services and Business Processes, such as Finance & Accounting.

Contributors: Alsbridge, Boeing
Categories: Summit Presentations
SRC Type: Benchmarking and Analysis, Procurement Operations