Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a mutual willingness to constructively solve problems, and trust earned. Contracts were awarded as a result of a competitive bid, so they started with a blank recipe card. While you may not aspire to win the Outsourcing Center’s annual Outsourcing Excellence Awards for global excellence in several categories, every outsourcing relationship has the potential to be a winner. The honor of being a judge for the 2011 awards and the privilege of hearing their stories help answer, “What are the three key ingredients in their secret sauce?”
Contributors: ONTALACategories: Whitepaper
SRC Type: Category Specific, Information Technology (IT), Outsourcing