Fast paced changes in global business and technology are increasingly impacting the value, risk and compliance implications in the delivery of mission critical business services (whether nearshore or offshore). This presentation highlighted the Global In-House Center (GIC) as a hybrid alternative delivery model. The Everest Group will present their current research on Global In-House Centers, and how they can prove their value and play a more strategic role in the organization. Frameworks to help quantify the business impact created, will be shared. DTSI Group will outline how GIC’s are uniquely positioned to serve enterprise business goals and contribute towards value realization while addressing risk and compliance concerns. This session will be particularly helpful for sourcing professionals interested in understanding the contemporary issues and options available for establishing GICs in popular areas such as the Philippines.
Topics covered in this session included:
- Current trends with GIC models
- How GICs address risk and compliance concerns
- Key challenges in establishing a captive In-House Center in regions such as the Philippines and others
- Determining which service to deploy with GIC vs. an ITO/BPO model
Categories: 2016 Spring - Orlando, Summit Presentations
SRC Type: Risk Management, Sourcing Management