In this document, ISG studied twelve companies who implemented an "Outsourcing Center of Excellence" (CoE) business management model for governing
Key Performance Indicator (KPI) scorecard for marketing agencies (in Excel).
Key Performance Indicator Scorecard for Multicultural Marketing Agencies (in Excel)
This study captures key T&E expense reimbursement practices and metrics of 686 organizations representing the entire spectrum of industries, including
These slides illustrate best-in-class vendor risk management programs, specifically the process flows for such programs.
Access key take aways and important models and slides from the presentation at the 2012 SIG Global Sourcing Summit in
In October 2010, at the Hyatt Regency Huntington Beach Resort and Spa, SIG hosted the Global Leadership Summit. SIG has
In October 2010, at the Hyatt Regency Huntington Beach Resort and Spa, SIG hosted the Global Leadership Summit. SIG has
This paper evaluates ways to monitor, predict and manage Global Sourcing & Outsourcing risks. In this paper, we assess the
From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.