A Journey to Better: A Masterclass In Contracting and Negotiations – New York December 2017
From our Executive Immersion Program event in New York on December 14, 2017 hosted by Morgan Lewis. This presentation includes:
August 4, 2023
From our Executive Immersion Program event in New York on December 14, 2017 hosted by Morgan Lewis. This presentation includes:
Today the CMO rivals IT and Operations in terms of technology and operational spend. In some industries, the marketing spend
From our Executive Immersion Program event in Chicago on September 7 2017 hosted by Morgan Lewis. This presentation includes: Sourcing
From our Executive Immersion Program event in Boston on August 30 2017 hosted by Morgan Lewis. This presentation includes: Sourcing
How BPO drives Stakeholder Value Case Study – Whirlpool Corporation … and how technology drives BPO value capture
This presentation addresses labor or cost arbitrage, quality process implementation, process innovation, 8 step process: judgement and decision making skills,
This newsletter, Defining strategies for offshore Hybrid Captivities is written by Brian smith and Sid Pai, FSO services North America
South Africa’s BPO capabilities in Financial Services: Key study findings, Summary, Current FS BPO service provider landscape, Potential for growth
Use this as an example for a COI for Services spend.
This presentation covers the commitment to Call Quality: Role of Call Monitoring, An Overview of Speech Analytics, Using Call Centers