As organisations begin to reach and achieve Stage 5 (Digital) they must begin to consider other solutions, in addition to IPA, which will be adopted as part of a wider digital strategy and will encompass:

• A single, unified digital platform that is core enabler of all digital capabilities and services

• Quantifiable value driven wider technologies that increase organisational efficiency, are adaptable, extensible and deliver innovative services

• Services that formulate digital strategy, implement approach, monitor outcomes, manage workforce, reduce risk and improve customer service

• Data and analytics that enhance customer experience and operational performance with real-time actions

Contributors: Virtual Operations
Categories: SIG U Resource
SRC Type: Disruptive Digitization