Original Source: Signavio
“Why was this customer invoice sent out incorrectly?
Why did a group of customers in this area receive their orders two weeks late?
Why isn’t the figure for “number of products sold” the same as the figure for “number of products shipped?”
Why do my customers complain about bad customer service, when we spend so much money on it?
These questions—and others just like them—are asked by leadership and staff in companies of all shapes and sizes around the world. They arise when we examine a company’s efficiency, and analyze where and how value is created—in other words, how processes run. In many cases, however, there is a difference between how a company wants to run, and how it actually runs.
To bring both views together is the task of process management. In recent years, the analysis of processes has become an increasingly important factor in optimizing a company. After all, improving business processes means adding more value, using less resources, and reducing risk.
At the core of this endeavor is Process Mining. With Process Mining, you can look at your company beyond a static, snapshot view. Process Mining adds the process perspective to the way you work, including the flow of information, hand-overs, manual work or automatic activities. It’s the power of knowledge: How does your company actually do the things it does, from a cross-functional point of view?
As a result, you can measure process performance across your business, and identify deviations from the way things should be working. You can monitor processes in real time, or generate automatic reports on deviations. This makes pinpointing optimization potential and any related improvement actions easy, as well as allowing you to compare the effect of your actions over time.
Getting started with Process Mining as an organization doesn’t take long. With the right people on board, and the right project approach, the first results of any process improvement initiative can often be seen after 2-6 weeks. Once it is established as part of your daily work, Process Mining also provides continuous and long-term value. By monitoring operational processes, changes in how a company functions become transparent. Even short-term challenges within a specific area are identifiable.
In essence, Process Mining allows you to understand your business processes as they currently operate, and therefore gives you the information you need to make those processes better. The following white paper will offer a process expert’s view on how best to introduce Process Mining to an organization…
Contributors: Open SourceCategories: SIG U Resource, Whitepaper
SRC Type: Disruptive Digitization