“In today’s digital world, automation and user experience have become critical for enterprises.  This has made bots central to the strategy of any forward-looking enterprise.  These bots drive operational efficiency and facilitate consumer engagement.  Their rapid adoption is witnessed across customer engagement, IT operations, and various other business processes.  

However, as these bots proliferate, enterprises face significant challenges in their assurance and governance.  They are unable to assess which bots aren’t working per design or which one will fail and the resultant impact on business.  A poor remediation strategy is further creating business risks.  These challenges stem from limited planning, inadequate validation, fragmented control, and a lack of attention to security and scalability…”

Contributors: Everest Group
Categories: SIG U Resource, Whitepaper
SRC Type: Artificial Intelligence, Disruptive Digitization