“EXECUTIVE SUMMARY Robotic Process Automation (RPA) is a disruptive and game-changing technology that presents an opportunity to adapt, change and achieve significant results. But how ready are leaders to embrace the transformation that RPA portends?
As great as the opportunities are for RPA, practical applications of the technology in banking, insurance, health care and manufacturing suggest that most companies do not adequately socialize their RPA initiatives. Before embarking on the RPA journey, leaders should assess the interests of key stakeholders, their current and desired states of operation, their existing talent pool and senior executive willingness to sponsor the integration of human and virtual labor.
In terms of managing the change involved, RPA sponsors must be prepared to address these questions: • How will work processes change? • How will skills requirements change? • How will the organization change?
This ISG white paper outlines a strategy that business unit and shared services leaders can adapt to build an effective business case for RPA transformation. The author focuses on how a model of collaboration can address the disruptive challenges inherent in RPA by facilitating communication and shared interest between project sponsors, stakeholders and skeptics…”
Contributors: ISGCategories: SIG U Resource, Whitepaper
SRC Type: Disruptive Digitization, Robotic Process Automation (RPA)