“Advances in robotics, cognition, artificial intelligence, and machine learning are ushering in a new era of automation. Machines can now match or outperform humans across a range of activities in a number of industries, including insurance. 

While the promise of automation has been around for years, the pace and the extent of its adoption in the workplace has significantly picked up over the past 12 months. For an industry that barely earns its cost of equity, automation at scale represents a massive competitive advantage for businesses that can get it right. (See our recently published article on the benefits of automation at scale, http://www.mckinsey.com/business-functions/digitalmckinsey/our-insights/the-next-acronym-you-need-to-know-about-rpa.) 

McKinsey recently moderated a panel discussion on automation at scale in insurance. The panel consisted of Alex Bentley (director of Corporate Development, Blue Prism), Edwin Van Bommel (chief cognitive officer, IPsoft), Eric Musser (managing director, Robotics and Workforce Intelligence, Pega) and Max Yankelevich (CEO and chief architect, WorkFusion) and was moderated by Brandy Smith (McKinsey partner who leads our automation at scale work)…” 

Contributors: Digital Mckinsey
Categories: Industry Articles, SIG U Resource
SRC Type: Artificial Intelligence, Disruptive Digitization, Machine Learning, Robotic Process Automation (RPA)