Resource Origin: Scott Madden
“Has your shared services organization continued to advance in terms of customer service and services offered? If not, it may be time to consider an upgrade. In order to continue to bring value to the business and keep costs down, shared services organizations must innovate, and ScottMadden can help.
Why Innovate to Improve Shared Services?
Many companies transformed their service delivery models several years ago and are now seeking to improve and optimize services. Once the services are established, organizations typically want to provide enhanced service levels by improving processes, expanding the use of technology, lowering costs, or investing in training and development in an effort to decrease turnover.
But what happens after services are stabilized and optimized? Most organizations seek to refine their service delivery model. This refinement may be motivated by a variety of reasons: business needs have changed (e.g., an acquisition of a new business type has taken place); executives have recognized the success of shared services and want to expand capabilities (e.g., a desire to add accounts payable and receivable to a supply chain service center); or the complexity of services has increased and the organization needs to respond appropriately (e.g., customers now expect end-to-end recruitment support, starting from requisition creation through to onboarding)…”
https://www.scottmadden.com/insight/innovating-improve-mature-shared-services-organization/
Contributors: Open SourceCategories: Industry Articles, SIG U Resource, Whitepaper
SRC Type: Outsourcing