Case Study: Multifactor Authentication and the People Side of Technological Change

Case Study: Multifactor Authentication and the People Side of Technological Change

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Original Source: Yale University / Information Technology Services

The campus-wide security initiative Multifactor Authentication (MFA) posed a unique and formidable challenge: In a very short time frame, how could Yale ITS successfully introduce and encourage the adoption of a necessary change that impacted how staff, faculty, and students do their work?

Multifactor Authentication illustrationOver the course of six months, a concerted effort by multiple ITS departments and members of the Yale community accomplished just that, moving more than 40,000 active NetIDs to MFA to provide a critical layer of added security when accessing Yale resources from an off-campus location…

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