Geared towards sourcing professionals focused on office service operations and facilities management, this session takes a detailed look at what PwC has learned from two-plus years of outsourced services in the operations and facilities management (FM) space, including a brief recap of the decision-making process to identify suppliers. The session will also cover key lessons learned from rollouts, course corrections required to fine-tune services and the ongoing effort to streamline our supplier base by rolling additional services under the strategic third-party relationships within the operations and FM commodity categories.

• What PwC did and why: A recap of the decision making process
• What has worked: Results that matter most
• What needed to be changed: Lessons learned and course corrections
• What’s next: Potential future opportunities

 

Contributors: PwC
Categories: 2018 Spring - Washington DC, Summit Presentations
SRC Type: Category Specific, Facilities Mgmt, Outsourcing