Corporate services have unique contracting requirements because the vendor service (i.e. the staff) is located inside client facilities. Oftentimes equipment, software and proprietary practices are comingled and shared by the customer and provider. Additionally, events which can have financial and service consequences impact both provider and buyer simultaneously. This interactive session will cover the unique contract requirements in five frequently outsourced general support services:  Mail, Print, Imaging, Records Management, and Reception & Office Services. Based on hundreds of contracts with customers across all industries, the presenters will share the most important requirements and special considerations that work for these services.

Topics in this session included:

• The difference in contract requirements between outsourced services provided on-site and off-shore / off-site
• The safeguards and protections companies want and ask for when outsourcing these services
• The critical requirements buyers stipulate to drive service quality and innovation without sacrificing provider profit

 

Contributors: Canon Business Process Services
Categories: 2014 Fall - Denver, Summit Presentations
SRC Type: Category Specific, Corp Services Spend