General Motors was returning to profitability post-financial crisis but was lagging compared to peer performance, causing some concern about future competitiveness. As a result they embarked on a major Procurement Transformation project, in part to support the execution of a Global Outsourcing consolidation study, including outlining future agreement elements and developing a future consolidation roadmap. The Indirect Procurement organization had central leadership, however a high degree of regional variability existed and created a challenging global execution environment.

Topics in this session included:

• How to conduct a current-state analysis and design a future-state Outsourced Service Delivery Model for Indirect Materials and Services
• The elements of and business case for a Global Procurement RFP for Procurement BPO
• The organizational impact of a proposed BPO future state model
• Highlights of decision analysis, contracting efforts, implementation planning and guidance on transition governance and management

Contributors: General Motors, The Hackett Group
Categories: 2015 Spring - Amelia Island, Summit Presentations
SRC Type: Business Process Outsourcing (BPO), Outsourcing