Spread across geography and business units, Corporate Services supports every employee and function. While the services are visible, the cost can be hard to see and control. Corporate Services are undergoing structural change resulting from the onset of digital business and different workplace demographics. New strategies and operational models for provisioning corporate services are already emerging. For example, services such as mail and print volumes are declining, thus increasing unit cost. Parcel volume is increasing and amenities offered by employers are on the rise requiring a higher level of customer service. Technology can make a big difference in cost avoidance and cost takeout but new technology solutions are needed. Consolidation of services is a necessity to reduce costs. But, its implementation is a problem that requires sourcing leadership. As a result, Strategic Sourcing is emerging as one of the important voices in the leadership of sourcing and provisioning of Corporate Services.
Topics covered in this session included:
- Trends driving change in how Corporate Services are provided and sourced
- Emerging models for provisioning Corporate ServicesStrategies for capturing more value in Corporate Services outsourced contracts
- Case studies on 10-year steady cost reduction
- Vendor risk to look for in this category and how to minimize it
Categories: 2016 Spring - Orlando, Summit Presentations
SRC Type: Business Process Outsourcing (BPO), Category Specific, Corp Services Spend, Outsourcing