Gone are the days when value from outsourcing was based on “getting the same output for less.” Present day outsourcing is founded on transformation goals and measured in ways beyond just commercial value. Service providers differentiate themselves by offering innovative commercial models to reflect their commitment to the relationship and to the client’s agenda. Unfortunately there are no simple answers to questions like, “Has your outsourcing journey been successful?” or “Are we maximizing value from our outsourcing relationship?” This session covered the approach taken by some leading organizations to govern their service provider relationships whilst innovating their overall approach to sourcing of services.
Topics covered in this session included:
- The elements of a strong governance model for managing complex outsourced relationships or in-house transformation initiatives
- The maturity of technology currently available to support this agenda
- What the journey and end state look like in this approach
Categories: 2016 Fall - Carlsbad, Summit Presentations
SRC Type: Outsourcing, Procurement Outsourcing / Transformation