In this session, the presenters discussed an innovative way to blend contracted services and contingent labor to create a win-win-win condition for business managers, procurement and contract workers. The contingent model is great but when business managers spend too much time recruiting, on-boarding and training non-employee workers they cannot do their jobs, which leads to problems such as not meeting production output, missing schedules, lower quality and unhappy customers. Contracted services provide reliable quality output but require advanced planning and time to ramp up and down. Combining the best of services and contingent models results in a reliable workforce, higher quality, lower cost and operational flexibility. The presenters discussed how to create a comprehensive solution by highlighting a case study on the use of external labor in the supply chain and corporate services.
Topics covered were:
- Why business managers are not happy with the contingent workforce process
- How and why one particular organization blended contingent workforce with contracted service
- The challenges, benefits and processes to make the blending of services and contingent workers a success
- An area of business (labor skill) where this model works well
Contributors: BD Biosciences, Canon Business Process Services
Categories: 2017 Spring - Amelia Island, Summit Presentations
SRC Type: Business Process Outsourcing (BPO), Cloud-Based Outsourcing, Outsourcing