​​In this document, ISG studied twelve companies who implemented an "Outsourcing Center of Excellence" (CoE) business management model for governing multiple service providers. This multisourcing governance model is typically characterized by an enterprise management organization charged with driving sourcing strategy, maintaining standards around sourcing contracting and sourcing lifecycle, aggregated enterprise reporting through a Balanced Scorecard for Sourcing, and advising and training the organization at large as they need support and help with their sourced services. The study provides both a valuable point of comparison for the participants’ current state CoEs, and some guidance and thoughts for how other companies might consider shaping and developing their own CoEs in the near future.

Contributors: ISG
Categories: Whitepaper
SRC Type: Risk Management, Risk Management Outsourcing (RMO), Sourcing Management