Document processing activities consume about 3-6% of revenues throughout business operations. The opportunity to optimize costs, create value, and improve business outcomes has been well recognized by the service provider side. In the past ten years, they have been making substantial strides in developing new value creating and cost reduction services. For instance, innovation in the use of technology, process optimization, integration into business processes and systems, and opening up new outsourcing options through on-site, off-site and off-shore. Yet, few organizations exploit the full potential to reduce the total cost while also implementing value-add capabilities that further implement efficiencies and business improvements.

This presentation discusses the top 10 best practices every procurement and strategic sourcing function must know about, and insist on, when leading the purchase of a document process service.

Contributors: Canon Business Process Services
Categories: Symposium
SRC Type: Applications Mgmt, Category Specific, Copy & Print Services