Texas Department of Information Resources | Capgemini

Service integration has been an increasingly pertinent topic for many years but its application has historically been a component of a single-source outsourcing contract. However, a developing ‘perfect storm’ of the trend towards multi-sourcing and distributed services; the broadening of the Information Technology Infrastructure Library (ITIL) framework, cloud and on demand utility services; and the redefinition of the Chief Information Officer (CIO) role in a business context has introduced greater strategic choice and led to a more complex IT service environment that is now in need of a new governance model. As a result, good service integration is an absolute requirement for businesses wanting to maximize the value they get from their IT providers.

Contributors: Capgemini, Texas Department of Information Resources
Categories: Summit Presentations
SRC Type: Information Technology Outsourcing (ITO), Outsourcing