The Rise of Global Business Services

Source Origin: Scott Madden

“Over the past 10 years, leading multi-nationals have evolved the scope and scale of their shared services organizations, and an expanded model has emerged. What did they do? They began managing services across the entire enterprise regardless of site locations, expanding process scope beyond transactional activities, providing support across multiple functions (e.g., finance and accounting, humans resources, supply chain, etc.), and delivering all of this through a single service model reporting to one senior executive. The name of this enhanced delivery model, employed by more than 50% of multi-national companies (including the likes of Procter & Gamble and Hewlett-Packard), is Global Business Services (GBS). Following their lead, numerous companies have begun to design and implement their own GBS models. In fact, some estimates indicate that more than 1,000 companies are in the process of moving to a GBS model today…”

The Rise of Global Business Services

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