Outsourcing Strategies and Tactics – SIG RESEARCH REPORT

What negotiating strategies and tactics do outsourcing vendors and customers use? What services do customers typically overlook in negotiations? What details do vendors avoid specifying, and why? And how can customers use competition to their benefit? These are just four of the questions we asked ten outsourcing experts. The process of selecting the questions, framing and responses, and creating this white paper was guided by Barry Wiegler and Gene Scheiniuk, Principals of Key Consulting Group, Inc. and Directors of the Sourcing Interests Group.

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