Lessons Learned and Considerations for Business Process Outsourcing (PDF file)

This presentation is about lessons learnt for business process outsourcing.
Business Process Selection
ƒ What functional processes would lead to an optimal outsourcing solution?
RFP Development
ƒ What resource requirements will there be to develop and execute supplier
evaluations including site visit, collaboration sessions, etc.
Governance Structure/Retained Organization
ƒ How do you set up the proper post contract organization to ensure a successful
outsourcing relationship and proper controls?
ƒ What should your retained organization look like?
ƒ Do you have the right skills in-house and what should this newly designed
organization look like
Transition or Transformation
ƒ Which best supports your business strategy and the pros and cons to both

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