Creating a Consumer Like Experience: Lessons for Procurement Transformation

Struggling with sourcing and management of complex services spend, all while trying to drive business users through a compliant procurement process is a problem that permeates organizations across the globe.  One-size-fits-all technologies may not cater to the user experience, and CPOs need to consider the nuance of services categories while attempting to drive control, savings and while partnering with HR in pursuit of total talent strategies. This session will cover best practice approaches to leveraging both existing and evolving technology to solve some of the most prevalent challenges procurement leaders face in managing services spend, and how a keen focus on the end user in all of it is the key to success.


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