Behavioral Patterns at the Heart of Procurement Software Design

Procurement software has taken its users for granted for too long. This includes users inside and outside of the procurement function, and this realization mirrors changes being seen in procurement’s priorities and objectives. In a savings and mandate-driven environment, procurement software did not need to compete with the visual appeal and usability of consumer software. Now that procurement’s focus has shifted to more strategic goals, their software must accommodate a more complex purpose while still putting the user at the center of the design. The changes required are not incremental; it is time for a full paradigm shift in procurement software design. This white paper discusses the behavioral drivers behind the paradigm shift required in procurement software design for greater user adoption, as well as how those behaviors translate into the technical requirements and usability expectations of the next generation of solutions.

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