Avoiding missteps in multicountry outsourcing

A perspective on the common traps and challenges encountered in multi-country outsourcing arrangements. This paper focuses on some of the more common legal and regulatory traps and challenges that an organization conducting multi-country outsourcing confronts. Part A sets the scene with a summary of recent IACCM survey findings of those terms which most frequently cause claims and disputes in outsourcing contracts. Part B considers how to prepare for a successful multicountry transformational outsourcing, the importance of getting the process right at the beginning and common structures for global sourcing arrangements. Parts C through G then highlight the key legal and regulatory constraints applicable to multi-country outsourcing, including: part C cross-border flows of technology; part D cross-border flows of data; part E labor law considerations; part F financial services considerations, and part G key direct and indirect tax considerations.

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