Relationship Management

The practice of establishing joint policies and processes that emphasize the importance of building collaborative working relationships, attitudes and behaviors. The structure, by necessity, is flexible and provides top-to-bottom insights about what is happening with the Desired Outcomes and, just as important, the relationship between the parties. Relationship management is a comprehensive approach to managing an enterprise’s interactions with the organizations that supply the goods and services it uses. The goal of relationship management is to streamline and make more effective the processes between an enterprise and its suppliers. This is most definitely not a whose-throat-to-choke exercise; rather, it is the establishment of processes for communication, reporting, and improvement.