Legacy Services

A term that used to describe that state when the vendor is only providing the services in the same manner that the customer provided them. Along with legacy services is the term legacy service levels. This is saying that the vendor is going to provide the services at basically the same level of service that the customer was providing prior to the outsourcing. This makes sense because the vendor is not going to be able to provide a higher level of services if it’s really only doing the same thing the customer was doing prior to the outsourcing.