Vendor Performance Reporting Tools

Viewing 12 reply threads
  • Author
    Posts
    • #292311

      What systems or tools do you use to assist with reporting vendor performance?

    • #294196

      1.What systems or tools do you use to assist with reporting vendor performance?

      A) Currently we are using a tool from SirionLabs and it works extremely well for reporting vendor performance. In complex outsourcing contracts that are geographically disbursed I believe this is the tool. There are many tools on the market and it is best to utilize one that specifically meets your needs. I would have to say this one is for a pretty heavy enterprise where they may be a smaller need and then other options may work better. If you could give me more details I can definitely assist you in selecting one. I have evaluate many.

          2.     Are you satisfied with the system/tool you are using?

      A) Very satisfied for this environment but as stated in answer 1 there may be other items that need to be evaluated. 

      – Is this for performance only?

      – Do you anticipate this integrating into Service Credits

      – Are you driving D&O’s from a contract along with these

      – Do you also do Risk Management

      – Etc. 

         3. Would you recommend the system/tool you are using?

       

      A) Depending on the above answer YES. The analytics that you get out of the Sirion tool can be utilized to streamline your monthly business reviews with suppliers, Allows the Supplier to keep track of their activities and see the same information. Everyone CAN see the same information at the same time and work together. Best part of the tool is that Who you are Determines what you See. So you can allow the supplier to participate or not allow them completely up to you. It also comes with very robust “baseline” process templates that can be utilize or customized to your needs. 

       

         4. Can you summarize your implementation/change efforts? 

      A) As stated above there are baseline process flows that are utilized. You can use them or customize them for your benefit. Some companies have them already and it is easy to stand it up utilizing theirs or start with the baseline templates. Either way it provides for an easy implementation that works for you without unloading the bus from a resource standpoint to implement it. 

       

      4-How much did it cost to implement the system/tool? 

      A) There is a pretty comprehensive pricing model that has to be utilized. As you can imagine it would depend how many of the governance modules you are planning on using. If it is for Service Levels only this would be relatively low cost as you are only working on one business stream. If this actually is for an enterprise and multiple governance modules (Invoice, Contracts, Risk, etc) Then the price as you can imagine would go up.

       

      4-How difficult was it to change to this system/tool and how complex was the transition?

      A) Most of the heavy lifting was done by the implementation team. They were very considerate of time and understood that everyone had another day job they had to do. In my opinion it honestly depends on how process oriented the user is today? If there are process’s within the enterprise and there is a disciplined organization this plug in very well and easily. If there is some “educating” that needs to be done on what the streamlining and developing of these process’s can do for them then that takes a little bit longer but the Return is Amazing.

       

      I would love to continue this discussion with you if you have time. Please respond back. I can also setup a demonstration so you can see this in action if you wish. 

       

      Please advise, and I look forward to meeting up with a fellow colleague with similar challenges. 

       

       

       

      Martin (Marty) Hill

      Director & Program Manager |  Neo Group 

      [email protected]  |  O: 215-872-4711

       

    • #294197

      1.What systems or tools do you use to assist with reporting vendor performance? We use a collection of homebuilt PowerPoint and Excel tools for Supplier Performance Management (SPM), as well as Archer/GRC for Third Party Risk (TPM) management. We centrally track and manage performance for “critical” vendors only, others are done ad hoc.

      2.Are you satisfied with the system/tool you are using? Could be better, something more formula driven and less subjective would be beneficial. 

      3.Would you recommend the system/tool you are using? N/A – homebuilt solution

      4.Can you summarize your implementation/change efforts? How much did it cost to implement the system/tool? How difficult was it to change to this system/tool and how complex was the transition? Developed and implemented by Procurement group, only difficulty was change management around regular meeting cadence, data collection, etc.

       

    • #294198

      First off, being a food supplier, we require all our packaging/ingredient vendors to be GFSI certified.  This assures our key suppliers have systems in place to make quality happen on a consistent basis.  We have developed an in-house simple vendor rating system.  Purchasing and quality personnel within our company enter incidents, both good and bad,  that occur with our suppliers under five categories:  Delivery, Quality, Service, Handling, and Adding Value.  Quarterly the purchasing team comes together and rates each vendor.  Each vendor is rated from 1-5 in each of the categories, with 5 being the best.  We have established standards for the rating a category will receive relative to the number and severity of incidents that are entered.  Reporting can then occur by vendor, quarter, etc., so that trends can be recognized.  Hope this helps.

    • #294199

      There are a number of tools in the supplier management space. Generally they have lagged behind in functionality compared to say sourcing tools. However, a number of the leading providers are starting to develop better solutions. 

      The key in any supplier management system is to drive review of 1) performance, 2) relationship and 3) Risk. 

      Also linking supplier management to sourcing and contracts drive an integrated approach to supplier spend management. 

      In terms of implementation cost, timeline, change management etc – this varies based on solution and how much of the above you want to actually build (as it is not all their out of he box). 

      Nitor has helped clients take existing system solutions and build them out too drive real change in supplier management. We would be happy to provide advise and knowledge in this space if needed. 

       

      Thanks 

      Gary Stoddard

      Nitor Partners

      513-374-8662

      [email protected]

       

    • #294200

      1.What systems or tools do you use to assist with reporting vendor performance?

       

      Nothing currently, but we have looked at PowerAdvocate, ISNetWorld, Utiliworx

       

      2.Are you satisfied with the system/tool you are using?

       

      No we have not found anything that we are thrilled by.

       

      3.Would you recommend the system/tool you are using?

       

      N/A

       

      4.Can you summarize your implementation/change efforts? How much did it cost to implement the system/tool? How difficult was it to change to this system/tool and how complex was the transition? 

       

      We are looking for a flexible tool that allows us to gather information (e.g. supplier portal with document upload) and where we can validate the information if the information is wrong. 

       

    • #294201

      we built ours in-house with standard Microsoft products and use it for critical suppliers

    • #294202

      1.What systems or tools do you use to assist with reporting vendor performance? Avasant tailors its best practice vendor management and governance framework and, specifically for vendor performance, leverages its vendor service level performance, risk, and compliance management processes. Utilizing our proprietary vendor governance tool, AvaSense™, and, if necessary based on client-specific requirements, other reporting tools (i.e. Tableau, Excel, Powerpoint, etc.), Avasant provides both vendor portfolio and individual vendor performance analytics, dashboards, and reporting. Avasant employs the same best practice processes and can leverage other tools if the client has a different preferred vendor governance and reporting tool.

      2.Are you satisfied with the system/tool you are using? Avasant is satisfied with and is continuously improving its proprietary AvaSense™ vendor governance and reporting tool.

      3.Would you recommend the system/tool you are using? Yes.

      4.Can you summarize your implementation/change efforts? How much did it cost to implement the system/tool? How difficult was it to change to this system/tool and how complex was the transition? Implementation is depending on existing vendor governance capabilities (people, processes, and tools). Implementing vendor performance governance involves confirming the base case for the vendor contract, decomposing the vendor contract to elicit performance and compliance requirements, evaluating current performance reporting capabilities and results, validating the current performance management reporting capabilities, and defining the detailed implementation roadmap and overall implementation costs. In the case of Avasant’s vendor governance as a service, implementation costs are included in the recurring vendor governance services. Other governance tool costs vary widely depending on each tool provider’s model. Key challenges or difficulties likely to be encountered are: state of the current vendor relationships; organizational resistance to change; current vendor management and governance capabilities; age of existing vendor contracts and defined performance measurements; and lack of a defined business case against which vendor performance can be objectively evaluated against not only the base (financial) cast but also the expected value (expected business outcomes).  

      James Lee | Avasant | [email protected]

    • #294203

      Can you please let your member know that we have Vendor Performance Management SOFTWARE if they are interested in evaluating tools?

       

      Thank you,

       

      Sam Mele

      VP of Sales, Americas

      1431 Opus Place, Suite 110

      Downers Grove, IL 60515

      DIRECT +1.908.947.1787 | MOBILE +1.630.707.7640

      EMAIL [email protected]

       

    • #294204

      1.For strategic suppliers we do what we call, Strategic Business Reviews 1-2 times per year. This includes sending a survey to our internal stakeholders to have them rate suppliers on 4 key areas: Account Management, Product, Technology, and Innovation, Support & Service Delivery, and Total Cost of Ownership. The survey includes both quantitative and qualitative analysis of the vendor. We then meet with these stakeholders to share results and feedback. Once we are tied off Procurement shares the results with the vendor. They take a couple of weeks to digest the data, prepare responses and solutions. Then, we meet and review the results and next steps. 

      2.This is extremely successful with our vendors and internal stakeholders. Vendors thank me for this process all the time and tell me that they wished their other customers did the same thing. They are very appreciative to get the information before meeting. We all agree it makes for a much more productive meeting.

      3.Yes, I would definitely recommend this system/tool.

      4.We use Allegiance (MatrixCX) to administer the survey. I’m not sure what that cost us to implement. That’s the only hard cost. The other investment is just time it takes to pull the data and teams together to share and facilitate the information.

       

    • #294205

      1.What systems or tools do you use to assist with reporting vendor performance? Sirion Labs and Enlighta. We support client’s governance and vendor management efforts.

      2.Are you satisfied with the system/tool you are using? Yes, both work well

      3.Would you recommend the system/tool you are using? Yes, both work well. Individual preference and can describe details on a call. There are differences in depth of modules and user interface.

      4.Can you summarize your implementation/change efforts? How much did it cost to implement the system/tool? How difficult was it to change to this system/tool and how complex was the transition? Think of costs to include licensing fees, implementation/configuration fees and finally ongoing staffing fees to run data gathering/tool/reporting etc..

      Happy to get on a call and discuss more.

       

      Atul Vashistha  |  Chairman  |  Neo Group

      [email protected]  |  O: 617.830.1664 

       

    • #294206

      Tradeshift has a SaaS based service that can be independent of their P2P offering called CONNECT.  It has the ability to not only capture vendor performance metrics but also speeds on-boarding through a network approach that the supplier has access to for free.  Adoption is key in onboarding which is the prerequisite for performance statistics capture and subsequent reporting.

      https://tradeshift.com/enterprise/solutions/connect/

      If anyone would like to speak further to discuss their specific needs I would arrange access to the correct industry expertise.

      Best regards,

      David

      David Crea

      Account Executive serving Florida, Georgia, and South Carolina

      [email protected]

      Cell: +1 206-619-9393

    • #294231

      1.   We are working in implementing MERLIN which comes free with a corporate CEB Membership.

      2.  N/A

      3.  N/A

      4.  The effort will be low because we will only be using this to track strategic suppliers not every supplier.  The CEB model also gets us out of spreadsheets and into an automated system.  The transition is as simple as train the supply chain staff, train the contract owners and specific business unit representatives that deal with those vendors frequently and ensure that our SRM policy and procedure are updated to reflect the change in tools.

Viewing 12 reply threads
  • You must be logged in to reply to this topic.