Onboarding smaller suppliers

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    • #292147

      We have a supplier base of over 200 small-mid sized suppliers for a sub-category of spend (collections). The suppliers are typically based geographically, hence the large number. Individually, the suppliers have minimal spend. Some are engaged only a few times a year and some are one-time transactions. However, we are actively managing all of these suppliers in case an immediate need arises and they need to engage of these suppliers on an urgent basis.

      1. How do you handle onboarding of smaller suppliers for one-time transactions (e.g. specialized appraisal services for a niche industry)? 
      2. Is the full due diligence process run or do you have another pre-screening process that can be used to quickly onboard these suppliers on an urgent basis? 
      3. How do you manage a high volume of suppliers providing similar services? 
      4. Do you manage all the suppliers in-house or do you outsource and have one supplier manage all others on your behalf? 
      5. What industry does your company work in?

    • #293234
      Anonymous
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      1. How do you handle onboarding of smaller suppliers for one-time transactions (e.g. specialized appraisal services for a niche industry)?
      a. One of our ongoing goals is to shrink/minimize our supplier base. We look for alternatives to setting up a supplier in our system for one-time purchases; use a p-card, etc.

      2. Is the full due diligence process run or do you have another “pre-screening” process that can be used to quickly onboard these suppliers on an urgent basis?
      a. Yes. We have contracted with a managed service provider who performs this task.

      3. How do you manage a high volume of suppliers providing similar services?
      a. We have contracted with a managed service provider who performs this task but we look for synergies in the supply base to consolidate spend and minimize the number of suppliers we on-board.

      4. Do you manage all the suppliers in-house or do you outsource and have one supplier manage all others on your behalf?
      a. We have contracted with a managed service provider who performs this task. 5. What industry does your company work in? a. Utility.

    • #293236
      Anonymous
      Guest

      In my experience I have the same issues and follow this path:

      Do a google search to see what their web presence is and data gather from that (hours of support, escalation list, etc)

      Run a Dun & Bradstreet financial report

      Send them a copy of our standard agreement and let them know we won’t process an order without a signed document

      Involve the sales team if response is not timely

      I manage the contract portion in house which allows billing and technical support access to the agreements

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