Managing Service Providers for Bankruptcy Reports

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    We are a financial institution. In support of our delinquency process we receive an updated bankruptcy report on a daily basis which is used to determine appropriate works flows. If you also have a similar process we would appreciate any information you can share on these topics.

    1. Does your organization have service levels agreements in place regarding the timeliness of the file delivery?
    2. If so do the SLAs have a financial penalty?
    3. Can you share the SLAs?
    4. Can you share what company you use and any others in the marketplace?

     

     

     

    If you wish to donate any templates or tools to this inquirer or to the SIG Resource Center, please feel free to email Mary Zampino directly at [email protected]. All templates and tools can be scrubbed by SIG and approved by you before posting.

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