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This report is part of a research series which seeks to present a comprehensive, industry-wide view into what is happening in the world of procurement today. The series is based upon a research...

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.

Today, it is becoming clear that companies must go beyond their traditional internal approaches and consider the entire product lifecycle when measuring environmental impact. Future growth will...

Transparency about the sustainability of organizational activities is of interest to a diverse range of stakeholders, including business, labor, non-governmental organizations, investors,...

The goal of this report is to provide small- to medium-sized enterprises (SMEs) with the tools and knowledge to begin making changes to their business that benefit the triple bottom line -...

This report, part of the DiverseCity Counts research series, is an examination of supply chain policies and practices of large public, private and voluntary organizations. These policies and...

This textbook provides context and essential concepts across the entire range of legal issues with which managers and business executives must grapple. The text provides the vocabulary and legal...

Most sales organizations have two kinds of salespeople: individuals who actively go after and get new deals, aka “Hunters;” and those who grow and nurture existing relationships, aka “Farmers.”...