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Capgemini surveyed 16,000 digital shoppers across 16 developing and mature markets. 60% of respondents expect the convergence of retail channels to be the norm by 2014. Yet more than half of...

This ISG white paper is designed to help IT organizations navigate the nuances of data backup and recovery and select an appropriate data protection solution that addresses business needs.

The role of the chief information officer (CIO) — and consequently the role of the information technology (IT) department as a whole — has changed significantly in recent years, especially as the...

Over the past few years, the concept of insourcing or bringing work back into the US from offshore has received some pretty extensive media coverage. The concept has a strong emotional appeal,...

Case Study: A financial investment firm's quest to support growth through procurement excellence

The development of a procurement organization should not be seen as a one-time event or a...

The 2nd Annual MBO Partners State of Independence in America workforce study shows continued growth in America’s commitment to independent work. Since the launch of the first-ever baseline study...

Effective January 1, 2012, California law will require retail sellers and manufacturers doing business in California with $100,000,000 in worldwide gross receipts to disclose their efforts to...

Trends in the real estate and facilities management (REFM) outsourcing market gleaned from buyer organizations undertaking REFM outsourcing, leading global REFM outsourcing service providers, and...

This report is part of a research series which seeks to present a comprehensive, industry-wide view into what is happening in the world of procurement today. The series is based upon a research...

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.

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