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Scope is challenging to manage in most professional service arrangements. Lengthy contracts and complex services involving multiple people make boundaries unclear, and the way scope negotiations...

In addition to whatever else may drive a company’s decision to outsource, management nearly always expects, demands, and obtains some near-term cost savings. In many cases, those savings are made...

With greater automation, companies have gotten better at applying and integrating technology into business processes, helping to fuel further growth in the outsourcing industry. As the industry...

Over the past several years, the Human Capital Management Industry has seen significant evolution in Workforce Management Programs designed to manage a company s use of contingent talent. This...

Article on risk management issues to consider when offshoring - includes specifics on legal offshoring.

Genpact has developed a targeted, market/customer intelligence approach to demand forecasting -includes case study.

White paper sets the context for Cloud Computing and presents insights into the area.

A detailed guide on how to maximize value and avoid the legal pitfalls in your sourcing programs.

Best practices for understanding supplier financial ratings.

This diagram illustrates a governance structure which will help ensure outcomes are aligned with expectations and business requirements.

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