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This standard operating procedure for an External Market Analysis outlines the steps for creating an Industry Market Analysis. Be sure to also download the supporting document,...

Resource Origin:  A.T. Kearney

"Back Office Services are now embarking on a third wave of arbitrage, as automation becomes simpler.  

The value chain for back-office business...

Resource Origin:  Chief Executive.net by John. A Meyer

"The pitfalls of offshoring include miscommunication, political instability, and security risks. Offshoring location costs have grown...

Source Origin: Scott Madden

"Over the past 10 years, leading multi-nationals have evolved the scope and scale of their shared services organizations, and an expanded model has emerged. What...

Resource Origin: ISO

"Around the globe, outsourcing is increasingly an opportunity to add value, tap into a resource base and/or mitigate risk. This International Standard aims to provide...

Original Link: Call Center Helper

"In a follow-up to our most recent article about crowdsourcing Tony Weimer has pulled together another 10 examples of how crowdsourcing is being used today...