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In this report, we have explained a systematic approach for HRO price benchmarking. If adopted, it provides the right level of actionable insights enabling buyers to make informed decisions. It...

Outsourcing of Maintenance, Repair and Overhaul (MRO) to a third-party service provider is now emerging as a credible solution for organizations that would like to offer benefits beyond spend...

The cost base for Procurement Outsourcing is fundamentally different and significantly larger than most other BPO segments. The primary component of the PO coast base typically includes non-core...

More and more companies are extending their commitment to responsible business practices to their value chains, from subsidiaries to suppliers. They do so not only because of the inherent social...

Through engagement with a diverse set of companies and supply chain experts, members identify and develop new approaches to implement within their businesses and with suppliers. In addition, the...

South Africa's BPO capabilities in Financial Services: Key study findings, Summary, Current FS BPO service provider landscape, Potential for growth in FS BPO, South Africa’s value proposition and...

Digital is changing the services market place - and procurement and sourcing teams need to understand the many implications. With their potential to improve both customers' and employees'...

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, we will share the latest insights and research on market shifts, the impact of...

After witnessing a vacillating adoption over a decade, the Procurement Outsourcing (PO) market is finally coming of age with steadily increasing adoption in the last few years. Years 2010-2011...

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